1. What is Glazify.in?
Glazify.in is an online store specializing in customized glass decor, art pieces, and personalized gifts. Each item is handcrafted with care and made to order.
2. How do I place an order?
You can place your order directly on our website by selecting your desired product and customizing it (if applicable). Alternatively, you can also order via our official Instagram or WhatsApp by sending us the design details.
3. Can I customize my order?
Yes! Most of our products are customizable. You can choose colors, names, quotes, and more. Customization options will be shown on the product page or discussed directly with our team.
4. How long does it take to receive my order?
Processing time for customized orders is usually 3-5 business days, followed by shipping time which may take 5-10 business days, depending on your location.
5. Do you offer express or urgent delivery?
Yes, express delivery may be available on request for certain products. Additional charges will apply. Please contact us before placing your order to confirm.
6. What if my item arrives damaged?
If your product arrives damaged, please contact us within 24 hours of delivery with an unboxing video and clear photos. We will arrange a replacement or refund as per our damage policy.
7. Do you accept returns or exchanges?
Since our products are customized, we do not accept returns or exchanges, unless the item is damaged during transit. Please double-check your customization details before confirming the order.
8. How can I contact customer support?
You can reach us via:
📧 Email: info@glazify.in
📱 WhatsApp: +9986520975
📷 Instagram: @Instagram.Glazify
